Return & Refund Policy

Effective Date:  8th Nov.  2023

Thank you for shopping at DolniStudio.com. We appreciate your business and want to ensure your satisfaction with every purchase. Please read the following Return and Refund Policy carefully to understand our guidelines and procedures for returns and refunds.

**1. 7-Day Return Policy:**

We offer a 4-7-days return policy from the date of delivery. If you are not completely satisfied with your purchase, you have the option to return the item(s) for a refund or exchange. To be eligible for a return, the item(s) must be in, unused and undamaged condition, with all original tags and packaging intact.

**2. Eligibility for Returns:**

To initiate a return, please follow these steps:

a. Contact our customer support team at contact@dolnistudio.com within 7 days of receiving the item(s) to request a Return.

b. Pack the item(s) securely in the original packaging, along with a copy of the original invoice.

c. Ship the package to the address provided by our customer support team. You will be responsible for the return shipping costs.

**3. Refund Process:**

Once we receive the returned item(s) and verify their condition, we will initiate the refund process. Refunds will be processed using the original payment method used for the purchase. Please allow 4 to 7 business days for the refund to reflect in your account, depending on your payment provider’s policies.

**4. Non-Refundable Items:**

Certain items are non-refundable, including but not limited to:

– Downloadable digital products
– Custom-made or personalized items
– Items that have been used, damaged, or altered after delivery

**5. Exchanges:**

If you would like to exchange an item for a different size, color, or product, please indicate your preference when contacting our customer support team for a Return Authorization. Exchanges are subject to product availability.

**6. Damaged or Defective Items:**

If you receive a damaged or defective item, please contact us within 48 hours of receiving the item. We will arrange for a replacement or provide further instructions on how to proceed.

**7. Shipping Costs:**

Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to a damaged or defective item.

**8. Contact Us:**

If you have any questions or concerns about our Return and Refund Policy, please contact our customer support team at contact@dolnistudio.com or+91 9330657018.

Please note that this policy may be subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.

Thank you for shopping at DolniStudio.com. We value your business and strive to provide you with the best shopping experience possible.